Frequently Asked Questions
Frequently Asked Questions (FAQ)
How can I contact customer support?
Martlaz Limited trading as Zenith Decor can be contacted by email at info@zenith-decor.au or by phone at +61 480831068.
Customer support hours are Monday to Friday, 9:00 AM – 5:00 PM (AEST) (GMT +10).
Where do you ship to?
We currently ship only within Australia.
What are the shipping costs?
We offer free shipping on all orders delivered within Australia.
There are no hidden fees or additional charges at delivery. All prices are displayed in Australian Dollar and include applicable taxes.
How long does delivery take?
Orders are processed within 1–3 business days.
After dispatch, delivery typically takes 3–12 business days.
The total estimated delivery timeframe is 4–15 business days.
Tracking details are provided once your order has been shipped.
Where are orders shipped from?
Orders are processed through our international logistics network and delivered to customers in Australia within the timeframe stated above.
Is my payment data safe with you?
Payment transactions are protected using industry-standard SSL encryption.
We do not store full card numbers or sensitive payment credentials on our systems.
What payment methods do you accept?
The available payment methods are displayed at checkout, in the website footer, and on the product page.
All payments are charged at the time of order in Australian Dollar.
Refunds, where applicable, are issued to the original payment method.
Where can I find more information about your legal terms and privacy practices?
You can review our Terms of Service, Privacy Policy, Shipping and Delivery Policy, Payment Policy, and Returns and Refund Policy on the corresponding pages of our website.
The estimated delivery time has passed. Where is my order?
Most orders are delivered within the stated delivery timeframe of 4–15 business days.
If your order has not arrived three business days after the maximum estimated delivery time, please contact us at info@zenith-decor.au or +61 480831068 and we will assist you.
How long do I have to request a refund?
You may submit a return request within 14 days after your item has been delivered.
Returned products must be unused and in original packaging.
To initiate a return, please contact us at info@zenith-decor.au or +61 480831068 with your order details.
Return shipping costs are the responsibility of the customer.
Once the returned item is received and inspected, refunds are processed within 7 business days to the original payment method.
Who operates this store?
Zenith Decor is an online retail brand operated by Martlaz Limited.
Registered address: Suite 1 Troyte House, Sandys Road, Malvern, Worcestershire, United Kingdom, WR14 1JJ.