Refund policy
Refund and Returns Policy
This Refund and Returns Policy applies to all purchases made through the online store operated by Martlaz Limited trading as Zenith Decor. It provides clear information regarding returns, refunds and exchanges for customers located in Australia.
All orders placed on this website are sold by Martlaz Limited trading as Zenith Decor and delivered to customers in Australia through our logistics partners.
Return Window
You may request a return within 14 days from the date you receive your order. Requests submitted after this period will not be eligible for return.
Return Conditions
To be eligible for a return, the item must be unused and in original packaging. It must be returned complete, including all accessories and components originally supplied.
If your item arrives damaged, defective or incorrect, you must contact customer support as soon as reasonably possible and provide your order number together with a brief description of the issue. We may request photographic evidence to assess the situation.
Returns that do not meet the stated conditions may be refused.
Return Shipping Costs
The customer is responsible for arranging and paying the return shipping cost for approved returns.
Before sending any item back, you must submit your return request by contacting us at info@zenith-decor.au or +61 480831068. Once your request has been reviewed and approved, we will provide written return instructions.
Items sent without prior authorisation may not be accepted.
No restocking fees are charged.
How to Request a Return
To request a return, contact our customer support team at info@zenith-decor.au or +61 480831068 within 14 days of receiving your order. Please include your order number and the reason for the return.
After approval, you will receive detailed instructions, including the return address. Items must not be returned without prior written authorisation.
Order Cancellation Before Dispatch
If you contact us to cancel your order before it has been dispatched, you will receive a full refund. In this case, no return shipment is required.
Refunds
Refunds are issued after the returned item has been received and inspected.
Once inspection is completed, the refund will be processed within 7 days. Refunds are issued using the original payment method.
Depending on your financial institution or payment provider, it may take additional time for the refunded amount to appear in your account.
If a return is approved due to a defective, damaged or incorrect item, the full purchase amount will be refunded.
Exchanges
Exchanges may be requested subject to product availability. To request an exchange, you must contact customer support at info@zenith-decor.au or +61 480831068 before returning the item.
Non-Returnable Items
There are currently no final sale or non-returnable items. All products sold on this website are eligible for return in accordance with this policy and within the specified 14 period, provided they meet the stated return conditions.
Delivery Information
Orders are processed within 1 to 3 days. After processing, delivery generally takes between 3 and 12 days. The total estimated delivery time is therefore between 4 and 15 days.
All prices displayed on this website are in Australian Dollar and include applicable taxes in Australia. The total amount payable is clearly shown at checkout. No hidden fees or unexpected charges apply.
Contact Information
Martlaz Limited trading as Zenith Decor
Registered Office:
Suite 1 Troyte House, Sandys Road, Malvern, Worcestershire, United Kingdom, WR14 1JJ
Email: info@zenith-decor.au
Phone: +61 480831068
Customer support hours:
Monday to Friday, 9:00 AM – 5:00 PM (AEST) (GMT +10).
Customer support response time:
Within 24 business hours during support hours.