Shipping policy
Shipping and Delivery Policy
This Shipping and Delivery Policy applies to Martlaz Limited trading as Zenith Decor. Martlaz Limited is an online retail company serving customers in Australia.
Shipping Destination
Zenith Decor currently ships to customers located within Australia. We do not offer international delivery outside Australia.
Order Processing
Orders are processed on business days, Monday to Friday, excluding public holidays.
Order processing time is 1 to 1 business days. Processing includes order verification, preparation and dispatch from our fulfilment partners.
Orders placed after the daily cutoff time of 5:00 PM (AEST) (GMT +10) will be processed on the next business day.
Delivery Time
After dispatch, the estimated transit time is 1 to 9 business days.
The total estimated delivery timeframe (processing plus transit) is 2 to 10 business days.
Delivery timeframes begin once the order has been successfully placed and confirmed. We do not offer expedited shipping options and cannot guarantee delivery earlier than the stated timeframe.
Shipping Costs
Free shipping applies to all orders delivered within Australia. No additional shipping charges apply at checkout.
All prices displayed on our website are expressed in Australian Dollar and include applicable taxes in Australia. Customers will not be charged additional customs duties or hidden fees at delivery.
Carrier Services
Orders are delivered using reliable postal and courier services operating within Australia.
Tracking Information
Once your order has been dispatched, you will receive a confirmation email at the address provided at checkout containing tracking details.
Tracking information may take up to 48 hours to become active after dispatch.
Failed Delivery and Incorrect Address
Customers are responsible for providing a complete and accurate delivery address at checkout.
If delivery fails due to an incorrect or incomplete address provided by the customer, any additional shipping or reshipment costs may be the responsibility of the customer.
If delivery fails due to recipient unavailability or refusal of delivery, customers must contact our support team at info@zenith-decor.au or +61 480831068 to arrange further assistance.
Delivery Issues
If you experience delivery delays, missing parcels or tracking issues, please contact our customer support team using info@zenith-decor.au or +61 480831068. We will coordinate with the carrier to investigate the matter.
If a parcel is confirmed as lost in transit by the carrier, we will offer either a replacement or a refund in accordance with our Returns and Refund Policy.
Returns and Refund Policy
This Returns and Refund Policy applies to Martlaz Limited trading as Zenith Decor and governs purchases made by customers in Australia.
Return Window
Customers may request a return within 14 days of receiving the product.
To be eligible for a return, items must be unused and in original packaging.
Return Initiation
To initiate a return, customers must contact our support team at info@zenith-decor.au or +61 480831068 within the 14 return period and provide their order details.
Returns sent without prior contact and confirmation may not be accepted.
Return Shipping
Return shipping responsibility is customer. Customers are responsible for ensuring that returned items are securely packaged to prevent damage during transit.
Refunds
Once the returned item has been received and inspected, we will notify the customer of the outcome.
Approved refunds will be processed within 7 days after confirmation and issued via the original payment method.
Refunds will be made in Australian Dollar.
Contact Information
Martlaz Limited trading as Zenith Decor
Registered Office:
Suite 1 Troyte House, Sandys Road, Malvern, Worcestershire, United Kingdom, WR14 1JJ
Email: info@zenith-decor.au
Phone: +61 480831068
Customer Support Hours:
Monday to Friday, 9:00 AM – 5:00 PM (AEST) (GMT +10)
Average Response Time:
Within 24 business hours during support hours.