Privacy policy

Privacy policy Last updated: 6 February 2026

This Privacy Policy describes how Martlaz Limited (trading as Zenith Decor) (the “Site”, “we”, “us” or “our”) collects, uses and discloses your personal information when you visit, use our services or make a purchase through our online store operated under the Zenith Decor brand (the “Site”), or otherwise communicate with us in relation to the Site (collectively, the “Services”).

For the purposes of this Privacy Policy, “you” and “your” mean you as the user of the Services, whether you are a customer, website visitor or any other individual whose personal information we process.

Please read this Privacy Policy carefully.

Data Controller The data controller for your personal information is: Martlaz Limited Company number: 16614951. Registered office: Suite 1 Troyte House, Sandys Road, Malvern, Worcestershire, United Kingdom, WR14 1JJ

Zenith Decor is an online retail brand operated by Martlaz Limited.

For any questions about this Privacy Policy or the processing of your personal data, you may contact us at: Email: info@zenith-decor.au Phone: +61 480831068 Customer support hours: Monday to Friday, 9:00 AM – 5:00 PM (AEST) (GMT +10). Response time: within 24 business hours during support hours.

Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes to our practices or for legal, regulatory or operational reasons. We will publish the updated version on the Site and update the “Last updated” date where required by law.

How We Collect and Use Your Personal Information To provide the Services, we collect personal information from a variety of sources. The information we collect and use depends on how you interact with us.

In addition to the specific purposes described below, we may use your personal information to: Communicate with you. Provide, operate and improve the services. Comply with legal obligations. Enforce our terms and policies. Protect the security and integrity of our business, users and systems.

What Personal Information We Collect When we use the term “personal information”, we mean information that identifies, relates to, describes or can reasonably be associated with you.

4.1 Information You Provide Directly to Us You may provide us with the following personal information when using our Services: Contact details, such as your name, shipping address, billing address, phone number and email address. Order information, such as your name, billing and delivery addresses, order details, payment confirmation, email address and phone number. Account information, such as your username, password and other information used to maintain and secure your account, where an account is created. Customer support information, including the content of communications you send to us when contacting customer support.

Some features of the Services may require you to provide certain personal information. If you choose not to provide this information, you may not be able to use certain features of the services.

4.2 Information We Collect Automatically About Your Use of the Services We may automatically collect certain information about your interaction with the Services (“Usage Data”) using cookies and similar technologies. This may include: Device and browser information. IP address. Information about your network connection. Information about how you interact with our site and services.

4.3 Information We Obtain from Third Parties We may receive personal information about you from third parties, including: Our e-commerce platform and service providers that support the operation of our site. Payment service providers, who collect and process payment information in order to process your transactions and enable us to fulfil our contract with you. Our payment service providers may include card processors and digital payment platforms integrated into our checkout. Technology and marketing partners that use cookies and similar technologies when you visit our Site, open our emails or interact with our advertisements.

Any information we obtain from third parties is processed in accordance with this Privacy Policy.

How We Use Your Personal Information

5.1 Providing Products and Services We use your personal information to perform our contract with you, including to: Process your orders and payments securely in Australian Dollar. Arrange international logistics and delivery to Australia. This involves processing your data to facilitate order processing within 1 to 3 days, and transit within 3 to 12 days, ensuring a total delivery timeline of 4 to 15 days. Send order confirmations, shipping updates and service communications. Manage your account, where applicable. Handle returns, refunds and exchanges. We process your information to manage return requests within our 14-day window (for items that are unused and in original packaging), coordinate return logistics where the customer bears the shipping cost, and issue refunds to your original payment method within 7 days of approval. Provide other features related to your purchases.

Our store is powered by Shopify. In order to operate the site and deliver our services, Shopify processes certain personal data as an independent or joint controller, in accordance with its own privacy documentation.

5.2 Marketing and Advertising We may use your personal information to send marketing and promotional communications by email or other electronic means and to display advertisements for our products. We only send direct marketing communications where permitted by law and, where required, based on your consent. You may withdraw from marketing communications at any time using the unsubscribe link in our messages.

5.2.1 Google services and advertising technologies We use Google services, such as Google Analytics and Google Ads, to measure traffic, understand user behaviour and display relevant advertising. These services may collect information such as IP address, device information, browser data, pages visited and interactions with our website through cookies and similar technologies. Google may use this information in accordance with its own privacy policy. You can review Google’s privacy information and advertising settings on Google’s websites.

5.3 Security and Fraud Prevention We process personal information to protect our site, customers and business against fraud, misuse, unlawful activity and security incidents.

5.4 Customer Support and Service Improvement We use your personal information to respond to enquiries, provide customer support and improve our services.

Cookies We use cookies and similar technologies to operate and improve our Site, to remember your preferences, and to understand how users interact with the Services. You can control or delete cookies through your browser settings. Please note that disabling cookies may affect the functionality of the site. Where required by law, we use a cookie consent tool to obtain your consent before placing non-essential cookies on your device. We also use cookies and similar technologies provided by third parties such as Google for analytics and advertising purposes, including measuring campaign performance and showing relevant advertisements across the internet.

How We Disclose Personal Information We may disclose your personal information in the following circumstances: To service providers who perform services on our behalf, such as IT hosting, payment processing, analytics, customer support, cloud services, international logistics, fulfilment and shipping partners. To business and marketing partners, in accordance with their own privacy policies. Where you direct us to disclose information or provide your consent. Within our corporate group, where applicable, for internal business purposes. In connection with a business transaction, such as a merger, restructuring or sale of assets. Where required to comply with legal obligations, court orders or lawful requests from authorities. To protect the rights, property or safety of Martlaz Limited, our customers or others.

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.

International Transfers and International Processing Martlaz Limited operates as an online retailer based in the United Kingdom, serving customers globally, including in Australia. Order processing and fulfilment operations may involve international logistics and dispatch partners located outside the United Kingdom or your local jurisdiction. In addition, some of our service providers (including Shopify, payment providers, analytics providers and cloud hosting providers) may process personal information internationally. Where personal information is transferred internationally, we ensure that appropriate safeguards are in place in accordance with applicable data protection laws.

Third Party Websites and Links Our site may contain links to websites or platforms operated by third parties. We are not responsible for the privacy practices or content of those third-party websites. You should review their privacy policies before providing any personal information.

Children’s Data The Services are not intended for children. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps.

Security and Retention of Your Information We implement appropriate technical and organisational measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure. We retain your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, including to comply with legal, accounting and regulatory requirements, resolve disputes and enforce our agreements.

Your Rights Depending on your location, including if you are residing in Australia, you may have the following rights under applicable data protection laws, subject to certain conditions and limitations: The right to access your personal information. The right to request rectification of inaccurate personal information. The right to request erasure of your personal information. The right to restrict processing of your personal information. The right to data portability. The right to object to processing. The right to withdraw consent where processing is based on consent.

You may exercise your rights by contacting us using the contact details set out in this Privacy Policy. You may also submit a request by email to info@zenith-decor.au with the subject “Data Protection Request”. We may request additional information to verify your identity before responding to your request. We will respond in accordance with applicable legal time limits.

Managing Communication Preferences You may opt out of receiving marketing communications from us at any time by using the unsubscribe link included in our emails. You will continue to receive transactional and service-related communications relating to your orders and account.

Complaints If you have concerns about how we process your personal information, please contact us using the details provided below. You also have the right to lodge a complaint with your relevant local data protection supervisory authority.

Contact Information Zenith Decor is a trading name of Martlaz Limited. Legal Company Name: Martlaz Limited Company Number: 16614951 Registered Office: Suite 1 Troyte House, Sandys Road, Malvern, Worcestershire, United Kingdom, WR14 1JJ

Email (customer support): info@zenith-decor.au

Phone (customer support): +61 480831068

Customer support hours: Monday to Friday, 9:00 AM – 5:00 PM (AEST) (GMT +10).

Customer support response time: Within 24 business hours during support hours (Monday to Friday).